For access to Social Services guidance and resources during COVID-19, please visit the Virginia Department of Social Services website.

The department, in accordance with Federal law and U. S. Department of Agriculture (USDA) policy, is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, religion, or political beliefs.

Mission

The Pittsylvania County Department of Social Services preserves families and protects children and vulnerable adults from abuse and neglect and the effects of poverty through collaborative engagement, prevention strategies, and the provision of human-based services that support recipients’ health, safety, and permanency.

Vision

Our service recipients are healthier, stronger, and thriving in independence, having successfully triumphed over poverty, abuse, and/or neglect because the Pittsylvania County Department of Social Services staff and partners ensure quality services that lead to positive outcomes.

The 2020 Session of the General Assembly mandated the Department of Medical Assistance Services (DMAS) to work with the Virginia Department of Social Services (VDSS) to establish a single toll-free telephone number for Virginia social benefits call centers.

Effective July 1, 2021, the new toll-free telephone number is 833-5CALLVA (833-522-5582).

The new telephone number will help route Virginians to the appropriate call center based on their questions or needs and will include options to reach the DSS Enterprise call center, Cover Virginia call center, and Medicaid Member Helpline. All current call center numbers will continue to be active.

For general questions, to provide verification and other inquires: pcdssgeneral@dss.virginia.gov

How to access our services

• Our services may be accessed via phone, mail, Email, fax, and/or the Web. Twenty-four-hour document drop-off is available through use of our outside drop box, located to the left front of the Human Services Center main entrance, and during normal business hours (Monday-Friday, 8:00AM-5:00PM) in the main lobby, to the right of the DSS entrance doors.
• Verifications, other forms, and requests for communication may be submitted by mail, Email, fax, or by means of one of the drop boxes mentioned above.
• You may apply for Benefits via the Web, at Virginia CommonHelp, by phone at 1-855-635-4370, or for Medical Assistance only at 1-855-242-8282 (TDD: 1-888-221-1590).
• You may call 1-866-281-2448 to request a replacement EBT card by mail from the EBT vendor.
• You may contact your caseworker to request a card and issuance through one of our clerks.
• You may contact your caseworker via phone or Email. Please call the department’s switchboard, 434-432-7281, if you do not know the identity of your caseworker and have a service need.
• You may call the switchboard to report a child protective services or adult protective services concern, or to request an adult screening. Or, for adult or child protective services only, you may call the State Hotline via one of the numbers below:
  • 1-800-552-7096 (Child Protective Services)
  • 1-888-832-3858 (Adult Protective Services)